A quarter of financial services professionals would engage in insider trading to make $10 million if they could get away with it, and a far higher proportion of younger Wall Street professionals, 38%, would do so, a new survey reveals.
A newly released report by Labaton Sucharow, a law firm specializing in SEC whistleblowing cases, reads like those surveys of high school students revealing the prevalence of behaviors their parents wouldn’t approve of.
“We discovered that Wall Street’s future leaders, the young financial services professionals entrusted with, literally, trillions of dollars, feel the most pressure, are the most willing to engage in illegal activity and are the most fearful of retaliation,” the law firm reports in its second annual survey of the U.S. financial sector.
The survey’s comparisons with the attitudes and behaviors were consistently worse than its findings in its 2012 debut. For example, 29% of those surveyed felt that success in the industry required unethical or illegal activity, a 17% increase from last year; and 24% thought that staff at their company had engaged in miscreant behavior, a 14% increase from 2012.
5 Best Restaurant Stocks To Own Right Now: FutureFuel Corp. (FF)
FutureFuel Corp., through its subsidiary, FutureFuel Chemical Company, engages in the manufacture and sale of specialty chemicals and bio-based products primarily in the United States. The company operates in two segments, Chemicals and Biofuels. The Chemicals segment provides custom chemical manufacturing services for specific customers, such as bleach activators for detergent and consumer products manufacturers; proprietary herbicide and intermediates for life sciences companies; agrochemicals; and industrial and consumer products, such as cosmetics and personal care products, ink colorants, adhesion promoters, polymer additives, polymer and specialty dyes, specialty polymers, photographic and imaging chemicals, and food additives. This segment also manufactures and sells a range of performance chemicals, including a family of polymer (nylon) modifiers and small-volume specialty chemicals for various applications; a family of acetal-based solvents, consisting of diethoxy methane, dimethoxymethane, dibutoxymethane, and glycerol formal; and phenol sulfonic acid that build on sulfonations technology. Its chemical products are used in various markets and end uses, including detergents, agrochemicals, automotive, photographic imaging, coatings, nutrition, and polymer additives. The Biofuels segment produces and sells biodiesel, as well as petrodiesel in blends with or without biodiesel. This segment also operates a granary in central Arkansas that involves in the purchase and sale of agricultural commodities, primarily soybeans, rice, and corn. This segment markets its biodiesel products by truck and rail directly to customers. FutureFuel Corp. was formerly known as Viceroy Acquisition Corporation and changed its name to FutureFuel Corp. in 2006. FutureFuel Corp. was incorporated in 2005 and is based in St. Louis, Missouri.
Advisors' Opinion:- [By Brian Pacampara]
What: Shares of chemical and biofuels manufacturer FutureFuel (NYSE: FF ) soared 20% on Tuesday after its quarterly results impressed Wall Street.
- [By Monica Gerson]
FutureFuel (NYSE: FF) surged 21.01% to $21.25 in the pre-market session after the company reported a rise in its fourth-quarter earnings. FutureFuel posted its quarterly profit of $0.61 per share, versus a year-ago profit of $0.15 per share.
- [By Maxx Chatsko]
3. Focus on efficiency
A combination of factors plays a role in efficiently producing biodiesel. FutureFuel (NYSE: FF ) , which owns an annual capacity of 59 million gallons to complement its niche chemical business, relies heavily on location. The company's two biorefineries don't have a nationwide infrastructure to aid in getting product to the market and are dependent on rail and barge access. Despite the FutureFuel's amazing progress is improving its process -- annual capacity jumped from just 35 million gallons in 2011 to 59 million gallons today -- the company admits that its relatively small operations may cease to exist given changes in feedstock prices, government mandates, and tax credits. �
Hot Electric Utility Stocks To Watch For 2014: Landec Corporation(LNDC)
Landec Corporation, together with its subsidiaries, designs, develops, manufactures, and sells polymer products for food and agricultural products, medical devices products, and licensed partner applications incorporating its patented polymer technologies. It has two polymer technology platforms that include Intelimer polymers, a proprietary class of crystalline, hydrophobic polymers, which respond to temperature changes in a controllable, predictable way; and Hyaluronan Biopolymer, a non-crystalline, hydrophilic polymer that exists naturally within the human body. The company?s Food Products Technology segment markets and packs produced and specialty packaged whole and fresh-cut vegetables utilizing the proprietary BreatheWay specialty packaging technology for the retail grocery, club store, and food services industry. This segment also sells BreatheWay packaging to partners for non-vegetable products. Its Food Export segment purchases and sells primarily whole commodity fruit and vegetable products to Asian markets. The company?s Hyaluronan-based Biomaterials segment sells products utilizing hyaluronan, a naturally occurring polysaccharide that is primarily distributed in the extracellar matrix of connective tissues in both animals and humans for medical use primarily in the ophthalmic, orthopedic, and veterinary markets. It also supplies hyaluronan to customers pursuing other medical applications, such as aesthetic surgery, medical device coatings, tissue engineering, and pharmaceuticals. Its Technology Licensing segment licenses Intellicoat, a proprietary seed coating technology to the farming industry; and Intelimer polymers for personal care products and other industrial products. The company sells its products in the United States, Canada, Taiwan, Belgium, Indonesia, China, and Japan. Landec Corporation was founded in 1986 and is based in Menlo Park, California.
Advisors' Opinion:- [By Lauren Pollock]
Landec Corp.'s(LNDC) fiscal first-quarter profit grew 8.8% as the food-packaging maker reported higher revenue due to strong demand for vegetables. Margins, however, fell due to an increase in lower-margin food service sales and higher-than-expected raw produce costs.
- [By John Kell var popups = dojo.query(".socialByline .popC"); popups.forEach(func]
Landec Corp.(LNDC) said its fiscal third-quarter earnings rose 34% as its food business reported higher revenue.
Lindsay Corp.(LNN) said fiscal second-quarter revenue and earnings fell as the company’s irrigation business remains mired in a sales slump. The company’s results underperformed Wall Street expectations.
- [By Laura Brodbeck]
Thursday
Earnings Expected From: Landec Corporation (NASDAQ: LNDC), Resources Connection, Inc. (NASDAQ: RECN) Economic Releases Expected: Indian manufacturing PMI, Spanish manufacturing PMI, Hong Kong retail sales, Italian manufacturing PMI, French manufacturing PMI, German manufacturing PMI, eurozone manufacturing PMI, US manufacturing PMI, Canadian manufacturing PMI, US manufacturing PMIFriday
Hot Electric Utility Stocks To Watch For 2014: JTH Holding Inc (TAX)
JTH Holding, Inc. (JTH Holding), incorporated in September 2010, is a holding company engaged through its subsidiaries as a franchisor and operator of a system of income tax preparation offices located in the United States and Canada. The Company is a retail preparer of individual tax returns. JTH Holding's principal operations are conducted through its subsidiary, JTH Tax, Inc. (JTH Tax). Through this system of income tax preparation offices, JTH Holding also facilitates to its customer refund-based tax settlement financial products, such as refund anticipation loans, electronic refund checks, and personal income tax refund discounting. On September 30, 2010, JTH Tax entered into an Agreement of Merger and Plan of Reorganization with JTH Holding. At the closing of the merger on September 30, 2010, JTH Tax merged with and became a wholly owned subsidiary of JTH Holding.
As of September 2, 2011 (fiscal 2011), the Company had 3,900 tax offices and the number of United States tax returns prepared in its offices is approximately 1.7 million. The Company provides its customers with value-added federal and state tax preparation services and related financial products both in retail offices and online. During fiscal 2011, the Company and its franchisees operated 3,590 offices in the United States in tax season. Approximately 63% of its revenue for fiscal 2011 was derived from franchise fees, royalties and advertising fees. During fiscal 2011, during tax season its online customers prepared approximately 98,000 tax returns using its online tax offering, eSmartTax.
The Company earns franchisee fees from its franchisees and advertisements (Ads). The Company offers its franchisees structures and financing options for franchise fees and royalty payments. The Company earns royalty revenue from its franchisees. Its franchise agreement requires franchisees to pay the Company a base royalty equal to 14% of the franchisee's tax preparation revenue, subject to certain specified minimums. Fran! chisees acquiring territories under its no franchise fee alternative will be required to pay it franchise royalties of 25% through their first five tax seasons, and thereafter 14% of their tax preparation revenue. The Company earns advertising fee revenue from its franchisees. Its franchise agreement requires all franchisees to pay the Company an advertising fee of 5% of the franchisee's tax preparation revenue.
The Company offers two types of financial products: refund transfer products, such as electronic refund checks (ERCs), which involve providing a means by which a customer may receive his or her refund, and refund-based loans, such as refund anticipation loans (RALs) and instant cash advances (ICAs). The Company earns fees from the use of these financial products. The Company also earns tax preparation revenue directly from both the operation of company-owned offices and the provision of tax preparation services through its eSmartTax online product.
Advisors' Opinion:- [By John Udovich]
April 15th is tax day and tax preparer stocks like small cap�JTH Holding Inc (NASDAQ: TAX), mid cap�H & R Block Inc (NYSE: HRB) and large cap�Intuit Inc (NASDAQ: INTU) help millions of Americans to figure out just how much they owe to ��ig brother.��But which of these tax preparation stocks is the best investment for investors looking for a way to offset that tax bite? First, here is a quick overview of�each tax preparer:
- [By Dan Caplinger]
H&R Block (NYSE: HRB ) will release its quarterly report on Tuesday, and as you'd expect outside of tax season, the tax-preparation company will almost certainly post a sizable loss. But the bigger question investors want answered is whether H&R Block can meet the long-term threat of Intuit (NASDAQ: INTU ) and its TurboTax software on one end, as well as the live tax-preparation competition of JTH Holdings' (NASDAQ: TAX ) and its Liberty Tax Service chain.
Hot Electric Utility Stocks To Watch For 2014: Xylem Inc (XYL)
Xylem Inc. (Xylem), formerly ITT WCO, Inc., incorporated on May 4, 2011, is a provider of equipment and service for water and wastewater applications with a portfolio of products and services addressing the full cycle of water, from collection, distribution and use to the return of water to the environment. It operates in two segments: Water Infrastructure and Applied Water. The Water Infrastructure segment focuses on the transportation, treatment and testing of water, offering a range of products, including water and wastewater pumps, treatment and testing equipment, and controls and systems. Key brands in this segment include Flygt, Wedeco, Godwin Pumps, WTW, Sanitaire, AADI and Leopold. The Applied Water segment encompasses the uses of water and focuses on the residential, commercial, industrial and agricultural markets. The segment�� products include pumps, valves, heat exchangers, controls and dispensing equipment. Key brands in this segment include Goulds Water Technology (Goulds), Bell & Gossett, AC Fire, Standard, Flojet, Lowara, Jabsco and Flowtronex. The Company sells its products in more than 150 countries through a distribution network consisting of its direct sales force and independent channel partners. On October 31, 2011, ITT Corporation completed Spin-off of Xylem, formerly ITT�� water equipment and services businesses. The Spin-off was completed pursuant to the Distribution Agreement, dated as of October 25, 2011, among ITT, Exelis Inc. (Exelis) and Xylem. In July 2012, it acquired MJK Automation A/S. In March 2013, it acquired MultiTrode Pty Ltd.
Water Infrastructure
Water Infrastructure involves the process that collects water from a source and distributes it to users, and then returns the wastewater to the environment. Water Infrastructure serves three applications: transport, treatment and test of water and wastewater for two types of customers: public utilities and industrial facilities. The Transport application includes all of the equipment and s! ervices involved in the movement of water from sources, such as oceans, lakes, rivers and ground water, to treatment facilities, and then to users. It also includes the movement of wastewater from the point of use to a treatment facility and then back into the environment. The Company serves the equipment markets, such as water and wastewater submersible pumps, monitoring controls, and application solutions. With operations on six continents, it also has dewatering rental fleet, serviced with the Company�� Flygt and Godwin brands. In its Water Infrastructure Segment, Transport accounted for approximately 73% of its consolidated revenue during the year ended December 31, 2011. Flygt is the manufacturer of submersible pumps, mixers, and aeration equipment for use in environments, such as water and wastewater treatment, raw water supply, abrasive or contaminated industrial processes, mining and crop irrigation. Flygt products have applications in various markets, including wastewater lift stations, water and wastewater treatment facilities, pressurized sewage systems, oil and gas, steel, mining and leisure markets. Customers include public utility wastewater and clean water treatment facilities, oil and gas platforms, and steel manufacturing companies.
Godwin Pumps is engaged in pump manufacturing. It manufactures, sells, rents and services products that are customized to the specific needs of its clients. Godwin Pumps��products include the fully automatic self-priming Dri-Prime pump, a range of Sub-Prime electric and Heidra hydraulic submersible pumps, Wet-Prime gasoline-powered contractor pumps and a line of generators and portable light towers. Godwin products are primarily used in construction, disaster recovery, flooding, heavy industry, marine use, mining, oil, gas and chemical extraction, refineries, temporary fire protection and water and wastewater transport. Customers include industrial plants, construction contractors, public utility wastewaters and clean water treatment and tr! ansportat! ion facilities, oil, gas and chemical drilling outfits, and refineries. Godwin�� fleet of equipment is rented through 33 United States branches and a global network of distributors. The Treatment application includes equipment and services that treat both water for consumption and wastewater to be returned to the environment. Leopold is the Company�� filtration brand. Disinfection systems, both ultraviolet (UV) and ozone oxidation, treat both public utility drinking water and wastewater, as well as industrial process water, and are provided through its WEDECO brand. Biological treatment systems are key to the treatment of solids in wastewater plants, which is provided through its Sanitaire brand. In its Water Infrastructure Segment, Treatment accounted for approximately 18% of its consolidated net sales in 2011.
The Company�� Sanitaire brand provides biological wastewater treatment solutions for public utility and industrial applications. Sanitaire�� offering includes diffused aeration, sequencing batch reactors, drum filters and state-of-the-art controls. Sanitaire is a brand in diffused aeration, which is a process that introduces air into a liquid, providing an aerobic environment for degradation of organic matter. Principal Sanitaire customers are public utility and industrial wastewater treatment facilities. WEDECO develops chemical-free and environmentally friendly water treatment technologies, including ultraviolet light and ozone systems. There are over 250,000 installed WEDECO systems for UV disinfection and ozone oxidation globally in private, public utility and industrial locations. Customers include public utility wastewater and clean water treatment facilities, power plants, pulp and paper mills, food products manufacturers and aquaculture facilities. Leopold is a gravity media filtration and clarification solutions for the water and wastewater industry. Nova Analytics, its served market is focused on water and the environment for quality levels throughout the water in! frastruct! ure loop.. Analytical systems are applied in three primary ways: in the field, in a facility laboratory, or real time, online monitoring in a treatment facility process. In its Water Infrastructure Segment, Test accounted for approximately 9% of its consolidated net sales in 2011.
In wastewater treatment facilities, WTW-branded systems monitor parameters, such as dissolved oxygen, pH, and turbidity throughout the water process. WTW�� product offering includes meters, sensors, data-loggers, photometers and software. Aanderaa Data Instruments AS (AADI) offers sensors, instruments and systems for measuring and monitoring in environments, such as rivers, oceans and the polar regions through networked systems using wireless technology that monitors temperature, salinity, oxygen, turbidity, current and waves for ecosystem health. The main market areas are marine transportation, environmental and ocean research, oil and gas, aquaculture, road and traffic, and construction. Oceanography International Corporation (OI Analytical) provides products used for chemical analysis. The Company develops, manufactures, sells, and services analytical instruments that detect, measure, analyze, and monitor chemicals in liquids, solids, and gases. Yellow Springs Instrument Company (YSI) develops and manufactures sensors, instruments, software and data collection platforms for environmental and coastal water quality monitoring and testing. YSI also offers life sciences products, including biochemical analyzers for bioprocess monitoring, food and beverage processing, and sports physiology. The main market areas are marine transportation, environmental and ocean research, oil and gas, aquaculture, road and traffic, and construction.
Applied Water
Applied Water encompasses all the uses of water. Its served market consists of the main uses of global water: Building Services, Industrial Water and Irrigation. The Building Services is defined by four main uses of water in building services ! applicatio! ns, such as in residential homes and commercial buildings, including offices, hotels, restaurants and malls. The first is the supply of potable water for consumption, such as for drinking and hygiene. The Goulds brand offers pumps and boosting systems utilized within buildings, sourcing water from distribution networks or from wells. The second application is wastewater removal with sump and sewage pumps. The third application is in heating, ventilation and air conditioning (HVAC), where Bell & Gossett specializes in pumps and valves that are used in water-based heating and cooling systems. The fourth water-related building service area is fire protection, where its AC Fire brand supplies full pump systems for emergency fire suppression. In Europe, Lowara is a brand in the commercial and residential water market with applications in the four main uses of water. In its Applied Water Segment, Building Services accounted for approximately 51% of its consolidated net sales in 2011.
The Company�� Goulds brand supplies vertical multistage pumps to boost pressure for purposes , such as circulating water through a manufacturing facility to cool machine tools. Its Lowara brand focuses on water treatment, industrial washing equipment and machine tool cooling. The Standard brand delivers heat exchangers for combined heat and power (CHP) applications within power generation plants. It also provides applications, such as flexible impeller pumps for wine processing facilities served by its Jabsco brand, and water-based detergent dispensing and water circulation within car washes served by Flojet and Goulds air-operated diaphragm and end suction pumps. In its Applied Water Segment, Industrial Water accounted for approximately 42% of its consolidated net sales in 2011. The irrigation business consists of irrigation-related equipment and services associated with bringing water from a source to the plant or livestock need, including hoses, sprinklers, center pivot and drip irrigation. The Company focuses ! on the pu! mps and boosting systems that supply this ancillary equipment with water. Its Goulds brand brings mixed flow pumps, and its Flowtronex group specializes in equipment solutions, such as the Hydrovar boosting system, which incorporates monitoring and controls. Its Lowara brand also produces pumps for agriculture applications and irrigation of gardens and parks. In its Applied Water Segment, Irrigation accounted for approximately 7% of the Company�� consolidated net sales in 2011.
Advisors' Opinion:- [By Aaron Levitt]
Spun-off from industrial giant ITT (ITT) a few years ago, Xylem (XYL) could be a great starting point for investors looking at water stocks. Aside from its cool and appropriate name, XYL provides host of equipment — pumps, controllers and filtration devices — for wastewater treatment plants across the globe.
- [By Jim Jubak]
I wouldn't exactly call it super enthusiastic guidance, but this quarter, when so few companies have anything good to say about their business for the fourth quarter, even Xylem's (XYL) tepid enthusiasm stands out.
Hot Electric Utility Stocks To Watch For 2014: Navios Maritime Holdings Inc. (NM)
Navios Maritime Holdings Inc. operates as a seaborne shipping and logistics company. It focuses on the transportation and transshipment of dry bulk commodities, including iron ore, coal, fertilizers, and grains. The company controls a fleet of 31 owned vessels and 26 chartered-in vessels totaling 5.8 million dwt. Its owned fleet comprises 14 Ultra Handymax, 11 Capesize, 1 Handysize, and 3 Panamax vessels, as well as 2 Panamax vessels under construction; and chartered-in vessels consists of 8 Capesize, 11 Panamax, 1 Handysize, and 6 Ultra Handymax vessels under long-term time charters. The company also engages in port terminal, river barge, and coastal cabotage operations; and charters its vessels under medium to long-term charters to trading houses, producers, and government-owned entities. In addition, it engages in operating ports and transfer station terminals; and handles vessels, barges, and push boats, as well as operates upriver transport facilities in the Hidrovia region. Further, the company engages in the transportation and handling of liquid cargoes through the ownership, operation, and trading of tanker vessels. It has operations primarily in North America, Europe, Asia, and South America. The company is headquartered in Piraeus, Greece.
Advisors' Opinion:- [By Nickey Friedman]
Navios Maritime Holdings (NYSE: NM ) has two operating segments: shipping and logistics. Analysts have already begun to raise their profit estimates for 2014, currently at $0.11 EPS up from $0.01 a week ago. Expect that number to continue to rise dramatically. Navios pays a $0.06 per share quarterly dividend and trades around 40% below its book value. It used to trade as high as $17 back in 2007.
Hot Electric Utility Stocks To Watch For 2014: eGain Corp (EGAN)
eGain Corporation (eGain), formerly eGain Communications Corporation, incorporated in September 1997, provides multichannel customer service and knowledge management software for in-house or cloud deployment. The Company�� application suite, eGain Service, is available through both licensed and hosted models. It includes integrated applications for social customer service, Web self-service, e-mail management, paper and fax management, chat, co-browsing, short message service (SMS), call tracking and resolution, proactive notifications, cross-channel knowledge management, case management and service fulfillment. These robust applications are built on the eGain OpenCIH platform. The eGain OpenCIH platform enables end-to-end service process management and multichannel, multisite contact center management, and includes certified out of the box integrations with call center, content and business systems. Its applications and platform are built on a service-oriented architecture. It serves a global customer base across a range of industry sectors, including telecommunications, financial services, insurance, outsourced services, retail, technology, manufacturing and consumer goods.
Products and Services
eGain Service 9 is a customer service management solution. It consists of a multichannel customer interaction hub (CIH) platform, eGain OpenCIH Platform, and the eGain Web Customer Experience Suite and the eGain Unified Contact Center Suite, which includes applications for social customer service, Web self-service, and the contact center. The eGain OpenCIH Platform centralizes business rules, interactions, knowledge bases, workflow, analytics, administration and integrations in one common foundation. eGain Mail is a solution for processing inbound customer e-mails and providing mission-critical e-mail customer service. Secure messaging, lifecycle audits and real-time archival are some of the features that provide its customers e-mail management platform for their enterprises. Addi! tional modules include eGain Fax to route, track and respond to faxes with the same infrastructure that is used to handle e-mails and Web form submissions.
The Company�� eGain CallTrack is a phone call logging system. Together with eGain KnowledgeAgent, it provides an integrated solution for phone call logging, tracking and resolution, as well as follow-on task management for service fulfillment. eGain Chat gives contact center agents a range of tools for serving customers in real-time. eGain Chat supports two-way, follow me Web browsing so that agents and customers can lead each other to specific Web pages. Its eGain CoBrowse enables contact center agents to provide live collaboration options to online customers and prospects. It gives companies the ability to deliver real-time assistance. The capabilities include enabling the agent and the customer to fill out forms together, creation of business rules for specific Web pages, and allowing phone agents to provide experience by conducting a co-browse session.
The Company�� eGain SelfService is a solution supporting dynamic frequently asked questions (FAQs), topic-based browsing, natural language search, guided help, virtual assistant technology and case tracking. eGain SelfService offers multi-access self-service capabilities built on a collaborative knowledge management framework within eGain OpenCIH Platform. The modules of this solution are eGain Portals, eGain Guided Help and eGain MessageCenter. eGain Portals deliver a secure and personalized Web self-service gateway, through which customers can retrieve information. This online customer service portal delivers to customers the personal information they want, the way they want to see it, and when they want to see it. Customers can view FAQs, manage their own accounts, review open service tickets, and review their communications with the company within a secure, personalized environment. Its eGain Guided Help gives customers interactive access to the company�� knowl! edge base! , allowing them to find answers and troubleshoot problems by themselves at their convenience. It uses patented search and reasoning technology, coupled with natural language and advanced linguistic processing to search, suggest additional questions and recommend solutions.
The Company�� eGain MessageCenter enables secure and authenticated messaging between a business and its customers. eGain MessageCenter is a secure Web-based portal for customers to read confidential messages, including attachments. Based on a business-configurable option, agent responses to customer inquiries are automatically replaced with a dynamically generated universal resource locator (URL), which directs the customers to the eGain MessageCenter where they authenticate themselves to read the message details. Customers can also send messages to the business through this secure site. All messages are stored within the eGain Platform as part of the multichannel customer history. Its eGain Chatbot is used to create virtual assistants to engage Website visitors, answer their queries, escort them on the Website, and escalate seamlessly to live agents. Chatbots help deflect phone calls to Web self-service, provide memorable and brand-aligned customer service experiences, and increase online sales conversion.
The Company�� eGain Social helps a business monitor the Web and social media sites for conversations about itself. It enables the business to identify and respond to customer inquiries or complaints. It also helps harvest useful content from experts in these channels and develops it into knowledge base articles that can be shared with their other customers. Its eGain Adviser empowers agents handle complex customer interactions. Agents receive guided help for providing contextual up-sell and cross-sell, follow-on service fulfillment and value-added advice through conversations that are compliant with regulations. The solution includes a user interface, integrated workflow and interactive process guida! nce, powe! red by the eGain Inference Reasoning Engine.
The Company�� eGain KnowledgeAgent uses patented search and reasoning technology coupled with natural language and advanced linguistic processing to search, suggest additional questions, and recommend solutions. This solution, in conjunction with eGain Content Adapter, also allows agents to access information stored in external systems. Its eGain IVR enables phone self-service experiences by adding intelligence to interactive voice response, (IVR) and unifying it with other interaction channels, including Web self-service. It offers intelligent dialogs driven by eGain�� case-based reasoning technology and seamless movement across channels.
The Company�� eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers through multiple interaction channels, such as e-mail, phone and SMS. Its eGain AutoClassify enables companies to increase response turnaround and improve problem resolution by categorizing and routing incoming e-mail and other inquiries. It can also be set up to provide auto-suggestions and auto-responses. eGain AutoClassify understands the customer�� issue and routes inquiries to queues based on categories and the confidence level assigned to those categories. Customer interactions can be placed into multiple independent categories.
The Company�� eGain AutoWorkflow enables businesses to automate complex fulfillment processes that require little or no agent interaction once initiated. Tasks initiated from either e-mails, Webforms, or time-driven processes are automatically handled using the capabilities of the eGain Workflow engine. Its eGain SME is an enterprise collaboration tool that allows subject matter experts (SMEs), to participate in the process of resolving customer queries. SMEs, both internal in the contact ! center an! d external in other departments or companies, are able to fully participate in both solving ongoing problems and suggesting new solutions for inclusion in the knowledge base.
The Company�� eGain Adapters include a set of out-of-the-box integration modules for connecting eGain applications with content repositories, call center telephony solutions, databases and business applications. Its offers three integration modules: eGain Content Adapter, eGain CTI Adapter, and eGain Data Adapter. Its eGain Widgets (Web and Mobile) provides contextual access to the knowledge base and customer accounts from various parts of the businesses��Websites, as well as mobile interfaces.
eGain OnDemand
eGain OnDemand, the software as a service version of the Company�� software suite, is a robust and scalable solution that is used by enterprises to build customer interaction hubs. It hosts applications on servers located in its third party SAS 70 Type II data center. The hosting solution allows rapid deployment of eGain products, including seamless secure access to customer�� in-house data systems; round the clock management of infrastructure, security, servers, operating systems and databases; management systems to monitor servers and applications allowing for availability and performance; easy migration from eGain OnDemand to in-house option and vice-versa. Its value-added services include e-mail spam and virus cleaning, post office services, virtual private networks, remote data access, encrypted backups, and test/reporting/warm spare servers.
eGain SLaaS
eGain SLaaS, the solution-as-a-service version of the Company�� software suite. It is designed to take the risk out of mission-critical customer interaction software deployments and enables companies to validate and realize business value with usage-based pricing and no long-term contracts.
Consulting and Education Services
The Company�� global professional services ! organizat! ion provides consulting and education services designed to facilitate customer success and build customer loyalty. Its consulting services group offers rapid implementation services, custom solution development and systems integration services. It provides these services independently or in partnership with systems integrators who have developed consulting expertise on its platform. The Company�� consulting strategy is to increase margins by providing customers with a range of pre-packaged solutions built on top of our product line.The Company�� education services group provides a range of basic and customized training programs to its customers and partners. Training programs are offered either in-person at the customer site, or at one of its global training centers.The Company�� education services strategy is to provide training and delivery methods for its customers and partners.
eGain Customer Support Service
The Company offers a range of support services designed to rapidly respond to inquiries. Its technical support services are available to customers globally under maintenance agreements. Its customer support service strategy is to provide customer support account managers for large enterprise customers. The customer support service team uses eGain�� own software suite to provide services to its customers through customer support service centers located in California, the United Kingdom, and India.
The Company competes with Art Technology Group, Inc., Avaya, Inc., Consona Corporation, Alcatel, InQuira, Inc., Kana Software, Inc., Live Person, Inc., nGenera Corporation, RightNow Technologies, Inc., Microsoft Corporation, Oracle Corporation, Salesforce.com Inc. and SAP Inc.
Advisors' Opinion:- [By Monica Gerson]
eGain (NASDAQ: EGAN) shares fell 3.76% to reach a new 52-week low of $6.40. eGain's trailing-twelve-month ROE is -8.92%
Aeropostale (NYSE: ARO) shares tumbled 6.81% to reach a new 52-week low of $4.57. Aeropostale shares have dropped 65.05% over the past 52 weeks, while the S&P 500 index has gained 15.37% in the same period.
- [By John Udovich]
Small cap cloud contact software provider Five9 Inc (NASDAQ: FIVN) saw a small pop when it debuted in an IPO last Friday but its now trended back down to its debut price, meaning its worth taking a closer look at the stock along with some potential peers or benchmarks like Incontact Inc (NASDAQ: SAAS), eGain Corp (NASDAQ: EGAN) and LivePerson, Inc (NASDAQ: LPSN).
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